Browse the products, add your desired items to the shopping cart and proceed to checkout by following the on-screen instructions.

Orders may only be cancelled before they have been packed or shipped. Please contact Customer Service immediately for assistance.

Delivery addresses may only be changed before the order has been shipped.

Estimated delivery times are:

• West Malaysia: 1–3 business days
• East Malaysia: 3–7 business days
• International delivery: Subject to destination and courier service

Delivery times are estimates and may vary.

You can check your order status under the “My Orders” section of the App. A tracking number will also be provided once your order has been shipped.

We accept payment methods supported within the App, including:

• Credit Card
• Debit Card
• FPX Online Banking
• E-Wallets (where available)

Please contact our Customer Service within seven (7) days after receiving your order and provide clear photographs together with your order number.

If you require assistance, please contact our Customer Service through the official communication channels provided by SWS28 Medical Sdn. Bhd.

Our customer support team will respond as soon as reasonably possible during normal business hours.